Great Question!
We've got answers to frequently asked questions below
Can I get a refund if I paid with a gift card?
Refunds for purchases made with a gift card are typically returned to the same card. If the original card isn’t available, please use our contact form.
Can I get a refund for my Habit E-Gift Card/Gift Card?
All E-Gift Card/Gift Card sales are final. There are no refunds/returns on Habit E-Gift Cards/Gift Cards.
What if I don’t have proof of purchase?
Unfortunately, proof of purchase is required on lost, stolen, or damaged Habit E-Gift Card/Gift Card requests for the protection of the cardholder from theft and fraud.
Is there a minimum or maximum dollar amount I can put on an e-gift Card/Gift Card?
E-Gift & Plastic Gift Cards have a Minimum of $10 up to $100.
How long do e-gift cards take to appear?
E-gift cards only take a few minutes to appear.
Can I cancel an e-gift card?
All E-Gift Card/Gift Card sales are final. There are no refunds/returns on Habit E-Gift Cards/Gift Cards.
How can I resend or recover my e-gift/ gift card?
- Check your spam or junk folder
- Check for an email heading with: [EXT]Confirmation of Your eGift order number XXXXXXXX through Habit Burger
- Contact us form
Can I use multiple gift cards for one order?
Multiple gift cards are not allowed for an order at this time.
What if I lost or damaged my gift card?
If you have the original receipt or card number, please use our contact form.
How can I check my gift card balance?
Please visit https://www.habitburger.com/gift-cards/ and select ‘Check the balance on your Gift Card or E-Gift Card.
What should I do if my e-gift / gift card doesn’t work?
- In restaurant, ask the cashier to key-enter the number.
- Online, confirm the balance and that the card is activated using this form.
Can I purchase gift cards in-store?
Yes, our locations carry physical gift cards.
Where can I use my e-gift card/gift card?
All gift cards can be used in-store at participating locations and online.
I have a suggestion or complaint, who can I contact?
We’re always open to suggestions. Please contact our Guest Experience team on our feedback form
Can I cancel or modify my online/mobile/phone order?
Unfortunately, once the order is placed it’s sent to our kitchen to begin preparation. We are unable to accept modifications or cancel the order. If you want to add to the order, please place an additional separate order.
If you ordered via a third-party delivery partner (for example: on the DoorDash, Uber Eats or Postmates App/Website), please contact them directly for assistance.
Do you offer catering?
We do! Please visit the catering tab on our website (https://www.habitburger.com/catering/) for more information and ordering.
Do you offer franchising or licensing opportunities?
We offer franchising and licensing opportunities in select markets. For more information on opportunities to franchise or license, please visit our Franchising section or contact our franchising team by filling out a franchising inquiry
Help! I left something at my local Habit Location.
If you have left something very important at one of our locations, please return to the location to retrieve the item. If you would like for our Guest Experience team to get in touch with you and let you know the status of the item, please visit our feedback form and select ‘Guest Experience’ from the ‘Reason’ dropdown. Please describe the item in the message box.
Where can I find nutritional information?
Please click here for full nutritional and allergen information.
If you have a specific question about something you are allergic to and do not see it on the guide, please visit our feedback form and select ‘Guest Experience’ from the ‘Reason’ dropdown.
I need my receipt from my last visit.
Please visit our feedback form and select ‘Guest Experience’ from the ‘Reason’ dropdown.
I need to cancel my online/phone order.
Unfortunately, once the order is placed it’s sent to our kitchen to begin preparation. We are unable to accept modifications or cancel the order. If you want to add to the order, please place an additional separate order.
How do I provide the Habit with feedback from my last visit?
To get in touch with our team, please visit our feedback form and select ‘Guest Experience’ from the ‘Reason’ dropdown.
Can I cancel my delivery order after it’s been submitted?
Unfortunately, once the order is placed it’s sent to our kitchen to begin preparation. We are unable to accept modifications or cancel the order.
If you ordered directly from one of our partners, please contact them directly.
Do you deliver?
Yes, we do! You can order The Habit for delivery on The Habit Mobile App or habitburger.com (we partner with DoorDash’s delivery team to fulfill delivery orders placed on The Habit Mobile app or at habitburger.com). Or you may order delivery through our partners at DoorDash, Postmates, or Uber Eats.
Who should I contact if there’s an issue with my delivery order?
If you placed a delivery order through our app or website, please contact us here on our feedback form.
If you placed a delivery order directly through one of our partners (DoorDash, Postmates, Grubhub or Uber Eats), please contact them directly for assistance.
How long will it take to receive my delivery order?
When ordering through The Habit Mobile App or through any of our partners, an approximate ETA is provided after finalizing your transaction.
Are there additional delivery costs?
On orders that are ordered and delivered by a third-party service, there is an upcharge to the order to cover the fees charged by these third-party delivery services. You may also see a delivery fee, service fee, or a minimum order amount. Driver tips are optional.
Can I cancel or modify my online order after it’s been submitted?
Unfortunately, once the order is placed, it is sent immediately to our kitchen. We are unable to modify or cancel the order.
If you want to add to the order, please place an additional separate order.
I placed my order at the wrong location.
If you placed your order at the wrong location, please place a new order at the correct location and reach out to the Guest Experience team via our feedback form for assistance with a refund.
I’m having difficulty redeeming my offer(s)
So sorry to hear that! Please ensure you’re going to the “My Offers” tab on The Habit Mobile app or on order.habitburger.com/my-offers and clicking, “Redeem Offer On App” to apply the offer to your cart. Make sure all the items associated with the offer are added to your cart prior to checking out so the offer will work.
Can I use my gift card in The Habit Mobile App?
Yes! Gift cards are available for use on our app.
Can I use my birthday offer in The Habit Mobile App?
Yes! You may now redeem your birthday offer in our app.
Can I schedule my Habit Mobile App order ahead of time?
Absolutely! You can select ASAP or schedule your order to pick-up at a time that is more convenient for you, but it must be the same day.
No Results